1. General

By placing an order with Petals Flower Shop, you agree to the following terms and conditions. Please read them carefully before completing your purchase.

2. Final Sales

All sales are final. We do not accept returns, exchanges, or refunds for any products purchased. Once the order has been processed and delivered, the responsibility for its use and care lies solely with the customer.

3. Hygiene and Safety

• Our flowers, both natural and artificial, are handled under strict hygiene measures.

• Products are delivered sterilized and free from contaminants in compliance with applicable standards.

• We do not guarantee that contact with natural flowers will not cause allergic reactions or other effects in sensitive individuals. The customer assumes full responsibility for the handling and use of purchased products.

4. Disclaimer of Liability

Petals Flower Shop shall not be held liable for any direct, indirect, incidental, or consequential damages related to the use, handling, or exposure to our products, including but not limited to:

• Allergic reactions.

• Accidents due to mishandling.

• Health or safety risks associated with natural or artificial flowers.

5. Delivery

The customer is responsible for providing a correct and accessible delivery address. Once the product has been delivered to the specified address, the service is considered complete. All orders will be delivered within 1 to 3 days for smaller purchases. Larger orders will take 5 to 7 days, or less depending on stock availability.

Privacy Policy

1. Information Collected

When placing an order, we may collect personal information such as name, address, email, and phone number. This information is used exclusively to process and deliver your order.

2. Use of Information

Your personal information will only be used for:

• Processing orders and deliveries.

• Communicating with you regarding your purchase.

• Ensuring transaction security.

3. Data Protection

Petals Flower Shop guarantees that your personal data will not be shared, sold, or disclosed to third parties, except when necessary to complete the delivery (e.g., courier services).

4. Information Security

We adopt reasonable security measures to protect your personal data. However, we cannot guarantee absolute protection against unauthorized access on the internet.

5. Consent

By using our website and placing an order, you consent to the collection and use of your information in accordance with this privacy policy.

Terms and Conditions